سياسة الخصوصية Privacy Policy

1. Overview

At Bnoov, we recognize that pharmacy and pharmaceutical supply-chain data is among the most sensitive information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our AI-powered pharmaceutical supply-chain platform, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

Information you provide directly:

• Account information: name, email, phone number, pharmacy or facility name, license number, and job title.
• Financial information: billing details, payment-method information, and transaction and subscription history.
• Pharmacy operational data: inventory, product and expiry data, sales records, purchase invoices, and supplier and pricing data that you enter or upload to the Platform.
• Communications: records of your interactions with our support or sales teams.

Information we collect automatically:

• Usage data: how you interact with the Services, including access times, pages viewed, and features used.
• Device information: IP address, browser type, operating system, and device identifiers.
• Cookies and similar tracking technologies as described in the section below.

3. How We Use Information

We use the information we collect for various operational purposes, including:

• Providing, maintaining, and improving our supply-chain platform, and operating the inventory, procurement, marketplace, and P2P network features.
• Operating AI features such as demand forecasting, purchase-order suggestions, and inventory and expiry alerts.
• Processing transactions and subscriptions and sending confirmations and invoices.
• Sending technical notices, updates, security alerts, and support messages.
• Responding to your inquiries and customer-service requests.
• Monitoring and analyzing trends and usage to improve our Services.
• Detecting, investigating, and preventing fraudulent transactions and other illegal activity to protect the rights and property of Bnoov and its users.
• Complying with legal and regulatory obligations, including Egyptian Personal Data Protection Law No. 151 of 2020.

4. When We Share Information

We do not sell your personal data. We may share information only in the following cases:

• With service providers: vendors and consultants who need access to perform work on our behalf (such as cloud hosting and payment processing), under confidentiality obligations.
• Between marketplace and P2P parties: when a transaction is made, we share the necessary order data (such as item, quantity, and contact details) with the counterparty to complete and fulfill the transaction.
• For legal reasons: where we believe disclosure is required by an applicable law, regulation, or legal process.
• Business transfers: in connection with any merger, acquisition, or asset sale, while maintaining protection of your data.
• With your consent: we may share your information with your consent or at your direction.

5. Data Retention

We retain personal information for as long as we have a legitimate ongoing business need to do so (for example, to provide the Service you requested or to comply with applicable legal, tax, or accounting requirements).

When we no longer have a legitimate need to process your information, we will either delete or anonymize it, or — if that is not possible, such as data held in backups — we will securely store and isolate it from any further processing until deletion is possible.

6. Security Measures

Bnoov applies industry-standard security measures to protect your information from unauthorized access, use, alteration, and disclosure. Our security framework includes:

• Encryption of data in transit using TLS, and protection of stored data.
• Strict role-based access controls (RBAC).
• Continuous monitoring for suspicious activity and audit logs for sensitive operations.
• Periodic security reviews and updates.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be processed or stored on servers located outside your country, where data-protection laws may differ. When we transfer your data internationally, we take appropriate safeguards to protect it consistent with this policy and applicable laws.

8. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Right of access: request a copy of your personal information.
• Correction: request correction of inaccurate or incomplete information.
• Erasure: request deletion of your personal information, under certain conditions.
• Restriction of processing: request that we restrict processing of your information, under certain conditions.
• Portability: request transfer of your data to you or another organization, under certain conditions.

To exercise any of these rights, please contact us using the details below.

9. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our Services and hold certain information to improve your experience. You can set your browser to refuse cookies or to alert you when they are sent; however, some parts of the Service may not function properly in that case.

10. Policy Updates & Contact Information

We may update this Privacy Policy from time to time and will post the updated version on this page with an updated "Last updated" date.

If you have any questions about this policy or our data-protection practices, please contact us at [email protected] or via WhatsApp at +20 103 287 8227.