الشروط والأحكام Terms & Conditions

1. Introduction

Welcome to Bnoov ("the Company", "we", "us", or "the Platform"). These Terms & Conditions ("Terms") govern your access to and use of the Bnoov AI-powered pharmaceutical supply-chain platform, including our website, applications, pharmacy and supplier dashboards, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you and Bnoov. We reserve the right to modify these Terms at any time; changes take effect once published on our website. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

2. Definitions

"User" means any individual or entity that accesses or uses the Services, including pharmacies, their managers and staff, suppliers, distributors, and other authorized parties.

"Account" means the user account created to access the Services, which may include personal information, pharmacy operational data, and authentication credentials.

"Content" includes all data and information — including inventory data, sales, purchase invoices, supplier data, and pricing — uploaded, entered, or made available through the Services.

"Marketplace" and "P2P Network" refer to the features enabling pharmacies and suppliers to list, buy, sell, and exchange pharmaceutical products among themselves on the Platform.

"Subscription" refers to the paid access plan selected by a User to access specific features and functionality of the Services.

3. Platform Access & Eligibility

To use our Services you must be at least 18 years old and have the legal capacity to enter into binding contracts. By using the Services, you represent and warrant that you meet these eligibility requirements.

If you use the Services on behalf of a pharmacy or organization, you represent that you have the authority to bind that entity to these Terms and that it agrees to be bound by them.

The Services are intended for use by licensed pharmacies, pharmaceutical-sector professionals, and related parties. You agree to use the Services only for lawful purposes and in accordance with all applicable laws and regulations, including Egyptian Drug Authority regulations and pharmaceutical distribution laws. We reserve the right to refuse service, close accounts, or delete or modify content at our discretion.

4. Account Registration

To access certain features you must register an account by providing accurate, current, and complete information, and you agree to keep your account details up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, and you agree to notify us immediately of any unauthorized use or security breach.

We reserve the right to suspend or terminate your account if any information provided is inaccurate or misleading, or if you violate these Terms. Credentials are non-transferable, and you may not share your account except as expressly permitted by your subscription plan.

5. Subscription & Billing

Access to certain features requires a paid subscription. Subscription fees are paid in advance monthly or annually depending on your chosen plan, and are charged in Egyptian Pounds (EGP) unless otherwise stated. All fees are exclusive of applicable taxes unless noted otherwise.

By providing payment information, you authorize us to charge the applicable fees to your chosen payment method. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

All fees are non-refundable except where required by law or expressly stated in these Terms. We reserve the right to change our pricing with at least 30 days' prior notice, with changes applying to subsequent billing periods.

If payment fails for any reason, we may suspend or terminate your access, and you remain responsible for any outstanding uncollected fees.

6. Marketplace & Pharmacy Network (P2P) Transactions

The Services may include an online marketplace and a pharmacy-to-pharmacy (P2P) exchange network enabling users to list, buy, sell, and exchange pharmaceutical products. Bnoov acts as a technology intermediary connecting the parties and is not a party to the transactions nor a seller of the products.

All transactions are governed by the direct agreement between buyer and seller. You alone are responsible for verifying product validity, safety, and conformity, and for compliance with all applicable laws, regulations, and licensing requirements — including drug-handling, cold-chain, and expiry controls.

We do not guarantee the quality, safety, or legality of products listed on the Platform, and users are responsible for conducting due diligence before entering any transaction.

Bnoov may charge fees or commissions on marketplace transactions as specified in your subscription plan or separately agreed terms. Payments may be processed by specialized third parties subject to their own terms.

7. Data Ownership & Processing

You retain all ownership rights to the Content you enter, upload, or make available through the Services. By submitting Content, you grant Bnoov a worldwide, non-exclusive, royalty-free license to use, store, and process that Content solely to provide, operate, and improve the Services.

We process personal data in accordance with our Privacy Policy and applicable data-protection laws, including Egyptian Personal Data Protection Law No. 151 of 2020.

You are responsible for ensuring you have all necessary rights and consents to submit Content to the Services and that it does not infringe any laws or third-party rights. We apply appropriate technical and organizational measures to protect your data; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. AI Features Disclaimer

The Services include artificial-intelligence and machine-learning features that provide insights, recommendations, and automation — such as demand forecasting, purchase-order suggestions, inventory and expiry alerts, and market opportunities. These features are provided as assistive tools and should not be relied upon alone for critical decisions.

Our platform operates on a "human-in-the-loop" model: all AI-generated suggestions require user review and approval before execution. These insights are not a substitute for the professional judgment of a pharmacist, expertise, or specialist consultation, and users are solely responsible for all decisions made based on this information.

Despite our efforts toward accuracy, AI features may produce errors or unexpected results, and we do not warrant that they are error-free or meet your specific requirements. You acknowledge that these technologies continually evolve, and we reserve the right to modify, update, or discontinue them at any time.

9. Compliance Responsibilities

You alone are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and industry standards in your jurisdiction, including without limitation Egyptian Drug Authority regulations, pharmacy-practice laws, drug-handling and distribution controls, and Egyptian personal-data-protection law.

Pharmacies and staff using the Services must maintain all required licenses and permits, and you agree to provide evidence of such qualifications on request.

You are responsible for implementing appropriate administrative, physical, and technical safeguards to protect sensitive data accessed through the Services. In the event of a suspected or actual data breach, you agree to notify us promptly and cooperate with any investigation or remediation.

10. Service Availability

We strive to maintain a high level of service availability except for scheduled maintenance; however, we do not guarantee that the Services will be available at all times, uninterrupted, or error-free.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, and will make reasonable efforts to notify you in advance of scheduled maintenance or material changes.

Service availability may be affected by factors beyond our control, including internet-provider failures, third-party service outages, or force-majeure events.

11. Intellectual Property

The Services and all associated content, features, and functionality — including software, text, graphics, logos, trademarks, and the name "Bnoov" — are owned by Bnoov or its licensors and protected by copyright, trademark, and intellectual-property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes during the subscription period.

You may not copy, modify, distribute, sell, or lease any part of the Services, nor reverse-engineer or attempt to extract source code, except as expressly permitted by law. Any feedback or suggestions you provide may be used by us without obligation to you.

12. Confidentiality

Each party agrees to keep confidential any proprietary or confidential information disclosed by the other party in connection with the Services ("Confidential Information"), including without limitation technical data, trade secrets, business strategies, customer information, and pricing.

The receiving party agrees to use Confidential Information only for purposes related to the Services and to protect it with the same degree of care it uses for its own confidential information, but no less than reasonable care.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) is lawfully received from a third party without restriction; (c) is independently developed; or (d) must be disclosed by law or court order.

13. Limitation of Liability

To the maximum extent permitted by law, Bnoov shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages.

Our aggregate liability arising out of or relating to these Terms or the Services shall not exceed the amount you paid to Bnoov in the twelve (12) months preceding the event giving rise to the liability.

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Termination

You may terminate your account at any time by following the cancellation procedures in your account settings. Termination takes effect at the end of your current billing period, and no refunds are issued for the unused portion unless required by law.

We may suspend or terminate your access immediately — without prior notice or liability — for any reason, including violation of these Terms, fraudulent activity, or if we reasonably believe your use poses a security risk.

Upon termination your right to access the Services ceases immediately. We may delete your account and Content while retaining certain information as required by law or for legitimate business purposes. Provisions that by their nature should survive termination remain in effect, including ownership, disclaimers, and limitation-of-liability provisions.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to conflict-of-laws rules.

The competent Egyptian courts in the city of Cairo shall have jurisdiction over any dispute arising out of or relating to these Terms or the Services, unless arbitration is agreed in writing. Notwithstanding the foregoing, either party may seek injunctive or urgent relief to protect intellectual-property rights.

16. Changes to Terms & Contact Information

We may update these Terms from time to time and will post the updated version on this page with an updated "Last updated" date. Your continued use of the Services after posting constitutes acceptance of the revised Terms.

If you have any questions about these Terms, please contact us at [email protected] or via WhatsApp at +20 103 287 8227. We will do our best to resolve any concern you may have.